Terms

Effective Date: November 30, 2024

Welcome to Limitless Concierge Service LLC ("we," "our," or "us"). By accessing or using our Website (www.limitlessconciergeservice.com) or services, you agree to these Terms and Conditions.

Refund Policy

Limitless Concierge Service

Limitless Concierge Service provides customized travel planning, concierge coordination, and curated retreat experiences. Because many services are arranged in advance with third-party suppliers, the following refund and cancellation policy applies to all bookings made through our company.

Non-Refundable Deposits

All deposits are non-refundable and non-transferable. Deposits secure your reservation and allow Limitless Concierge Service to begin coordinating accommodations, transportation, excursions, and other arrangements with third-party vendors.

Final Payments

Unless otherwise stated in writing, all final payments are non-refundable. Once final payment is received, funds may be immediately distributed to hotels, tour operators, transportation providers, event venues, or other suppliers.

Cancellations by the Client

All cancellation requests must be submitted in writing. Refunds are not guaranteed and are subject to the cancellation policies of the applicable suppliers.

Limitless Concierge Service will make reasonable efforts to assist clients in rescheduling services where possible; however, any changes may be subject to vendor penalties, rebooking fees, or price increases.

Third-Party Supplier Policies

Limitless Concierge Service acts solely as a planner, intermediary, and coordinator for services provided by independent suppliers such as hotels, tour operators, transportation companies, restaurants, and event venues.

As such:

We do not own, operate, or control these third-party services.

Refunds for supplier services are subject strictly to the supplier’s own cancellation and refund policies.

Limitless Concierge Service cannot guarantee refunds once funds have been paid to a supplier.

Retreats, Group Experiences, and Curated Events

Payments made toward retreats, group travel experiences, and curated events are generally non-refundable due to the advance planning, vendor commitments, and limited availability associated with these programs.

If a retreat or event is canceled by Limitless Concierge Service, participants may be offered:

a partial or full refund, or

a credit toward a future experience, at the company’s discretion.

Limitless Concierge Service is not responsible for personal travel expenses incurred by clients, including airfare or travel insurance.

Travel Interruptions & Force Majeure

Limitless Concierge Service shall not be liable for cancellations, delays, or changes resulting from circumstances beyond our control, including but not limited to:

natural disasters

weather events

acts of government

public health emergencies

transportation disruptions

strikes or labor disputes

acts of terrorism or civil unrest

In such cases, refunds will be subject to the policies of the applicable suppliers.

Chargebacks

By completing a booking with Limitless Concierge Service, clients agree not to initiate chargebacks or payment disputes without first contacting our team to attempt resolution.

Initiating a chargeback for a service rendered or contractually agreed upon may be considered a breach of these terms, and Limitless Concierge Service reserves the right to pursue recovery of funds and associated fees.

Refund Processing

If a refund is approved in writing, it will be issued to the original form of payment within 7–21 business days, depending on the payment processor and financial institution.

Terms of Service

1. DEFINITIONS AND PARTIES In these terms and conditions: 

The Company shall mean Limitless Concierge Service, and the "Client" shall mean the person who has paid the deposit as the ‘Lead Booking Name’ and each person listed within the booking as a traveling companion. 

You shall mean the Client. 

In these conditions, the masculine words shall include the feminine and neuter genders and vice versa, and the singular shall include the plural and vice versa.  

2. BOOKINGS  

A contract will only be constituted between the Company and the Client once the Company issues a booking confirmation invoice to the client after receiving the required deposit, either from, or expressly on behalf of, the Lead Booking Name or individual group members, as stated under Payment and Confirmation. The Lead Booking Name or individual group member, on paying the deposit, warrants and confirms to the Company that he accepts these terms and conditions on behalf of himself and each of his traveling companions.  

3. PRICE GUARANTEE 

All prices are based on exchange rates at the time of printing. All tours and itineraries are based on tour operator policies at the time of printing. All tours and itineraries are subject to availability and may change without prior notice due to currency fluctuations, unforeseen economic circumstances, and prevailing weather conditions.  

4. RESERVATIONS, DEPOSITS, AND PAYMENTS 

A 25% non-refundable deposit per person is required for all packages and itineraries, and is due within five days of confirmation. The final payment for festive (carnival) packages is due IN FULL 30 days before the main event day. For year-round packages, the final payment is due  IN FULL, 1 month (30 days) before arrival. 

If booking without an itinerary (3 tours or fewer), the total for the tours and fees applied by Limitless Concierge Service is due within five days of confirmation and receipt of the invoice.  

If booking less than 1 month (30 days) before the arrival date, the total amount for all tours,  events, activities, and fees applied by Limitless Concierge Service is due upon receipt of the invoice, after confirmation. This policy applies to both itinerary services and regular bookings, to ensure the timely processing of reservations. Please note that if any payment is not received on time or in the correct amount, we reserve the right to release your reservation, regardless of any payment(s)  already received.  

5. REFUNDS AND CANCELLATIONS 

As with any travel, we strongly recommend that you purchase travel insurance which gives full cancellation cover. You must send us any cancellations clearly and in writing to avoid any errors. Notification of cancellation can be made by email at info@limitlessconciergeservice.com. 

All deposits and other payments are NON-REFUNDABLE. Please note that Clients are liable for any outstanding payments as of the date the cancellation is received. 

For tours, all cancellation requests made more than 48 hours before your tour date incur a 25% cancellation fee. Cancellations made within 48 hours of your tour date incur a 50% cancellation fee. Please note that no refunds are given for no-shows or cancellations made on the tour date.  No partial refund will be provided for any unused portion of a tour if a customer does not complete the tour, regardless of the reason for their early departure.  

Under specific circumstances, including severe weather or an Act of God, event organizers may cancel a tour, activity, or festivity. In such cases, organizers will reschedule the tour, activity, or festivity to the next available date. Event organizers retain sole discretion to determine whether to reschedule the event or issue a refund.

6. CHANGES BY THE CLIENT TO THE DATE OR NATURE OF A BOOKING  

Requests for changes to the date or nature of a booking (including, for example, as to numbers) will be dealt with on a case-by-case basis and approved or rejected (in whole or in part) at the sole discretion of the Company. All deposits and other payments are non-refundable. Cancellations or amendments are not valid unless the Company confirms them in writing by return email. Once the booking is confirmed, a decrease in guest numbers will not result in a rate reduction. The Company may, at its discretion, permit a reasonable increase in the number of guests; however, additional charges will apply. Should you choose to leave your trip early for ANY REASON, the Company will not issue a refund or arrange alternative dates. 

The Company reserves the right to alter or cancel the whole or part of the booking. The Company will advise the Client of any changes or cancellations as soon as reasonably possible. Different terms will then apply depending on whether the proposed changes are, in the opinion of the  Company, minor or substantial. If the proposed changes are, in the opinion of the Company,  minor, the Company will make alternative, comparable arrangements at no cost to the Client, who shall accept such alternative arrangements. If the changes are, in the Company's opinion, substantial, the Company may offer alternative arrangements to the Client. Still, the Client shall not be obliged to accept such alternative arrangements. Under no circumstances will the  Company be liable to the Client for any financial recompense in the event of a change (whether material or otherwise) which does not result in a cancellation. The Company will not be liable for any cancellation which results from the Client’s default.  

Without prejudice to the provisions set out above relating to cancellation, the Company reserves the right to cancel the service or the services it is contractually obligated to provide to the Client 

if the Company reasonably considers that the Client’s behavior during the booking process (time of deposit payment and during trip up to departing the trip) has caused (or is likely to cause) loss,  damage or harm to Limitless Concierge Service or any part of it or its reputation or is (or is likely to be) objectionable to other guests; in these circumstances the Company shall not be obligated to make any refund of monies to the Client. Further, the Client shall indemnify and hold harmless the Company (for itself and on behalf of its affiliates, agents, and employees) against any loss,  damage, or harm. 

All guests who choose to participate in activities during our excursions, including but not limited to walking, swimming, snorkeling, playing games, visiting attractions, attending events, and participating in carnival-related activities, agree to do so at their own risk. Limitless Concierge  Service is not responsible for any loss or injury that may occur while participating in activities conducted by affiliates, partners, service providers, or at any events. 

7. ONWARD SALE/TRANSFER OF YOUR BOOKING  

The Client may not sell, award as a prize, or otherwise transfer their booking with Limitless Concierge Service without our prior written authorization. Any such authorization will likely include restrictions on how you may market and promote the booking. For Crop Over, Spicemas, and Sugar Mas packages and bookings, clients are responsible for the resale of their packages if they are unable to attend for ANY REASON. Limitless Concierge Service cannot issue refunds once bookings are confirmed and event tickets have been secured, in accordance with the policies of event organizers and third-party service providers. The Client must inform the Company by email at info@limitlessconciergeservice.com of any transfer, including the new recipient’s name and contact information. The Client must pay for their package in full to The Company before any transfer to another individual occurs. This transfer is solely between you and the new package recipient. All funds must be exchanged directly between you and the recipient, not through the Company. 

8. LIABILITY OF THE COMPANY  

The Company acts solely as an intermediary and does not assume liability for inaccuracies, changes, or discrepancies in accommodations provided by third-party suppliers. For the avoidance of doubt, the Company will not be liable for loss or injury suffered by the Client which was outside the control of the Company (including, without limitation, any loss or injury caused by another service provider, airline, etc.). We would suggest that you obtain suitable insurance to cover such loss or injury. The Company shall not be obligated to make any payments in those circumstances. 

9. FORCE MAJEURE 

We act on the advice given by the government of Barbados, Grenada, St. Kitts and Nevis, and the government of your home country. If flights are suspended due to war, terrorism, natural disasters, or official government travel advisories, the Company will make reasonable efforts to help you reschedule your trip to a future date, subject to supplier availability and policies. If it is not possible to postpone your trip with us to a future date, any repayment to the Client is subject to the terms of our agents, affiliates, and service providers and is not guaranteed.

9. INDEMNIFICATION 

You agree to indemnify, defend and hold harmless Limitless Concierge Service and our parent,  subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand,  including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party. 

10. SEVERABILITY 

If any provision of these Terms and Conditions is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be severed to the minimum extent necessary, and the remaining provisions shall remain valid and enforceable in full force and effect.

11. TERMINATION 

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our  Services (or any part thereof). 

12. SECURITY DEPOSIT, AUTHORIZATION, AND HOLDS

For services including but not limited to private villas, luxury residences, yachts, group retreats, or extended stays, the Client authorizes the Company or its third-party partners to place a temporary security deposit hold on the card on file.

The Company will disclose the deposit amount before travel. Security deposits are typically released within 7–14 business days after completion of services, provided no damages, violations, or outstanding charges are identified. Release timelines may vary by financial institution and/or supplier.

13. INCIDENTAL & ADDITIONAL CHARGES

Client authorizes the Company and/or its authorized partners to charge the card on file for incidental expenses not included in the original package agreement. Such charges may include, but are not limited to:

Property damage or excessive cleaning fees

Lost keys, access devices, or equipment
Late check-out or overtime transportation fees
Minibar, food, beverage, or add-on service charges
Additional guest fees
Government taxes or mandatory local fees not previously collected
Any third-party vendor penalties incurred due to Client actions

Charges may be processed without additional written authorization at the time of billing, provided they are consistent with documented supplier policies or services requested by Client.

14. PROPERTY DAMAGE & LIABILITY

Client accepts financial responsibility for any damage, loss, or violation of property rules caused by Client or members of their party. Where applicable, Client may be held liable for the full cost of replacement or repair, as determined by the property owner or supplier. The Company acts solely as an intermediary and shall not be financially responsible for damages caused by the Client.

15. THIRD-PARTY VENDOR DISCLAIMER

Limitless Concierge Service operates as an independent travel planning and concierge agency. Accommodations, transportation providers, tour operators, and other suppliers operate under their own terms and conditions. The Company shall not be liable for supplier-imposed penalties, damages, or charges assessed under their independent policies.

16. CHARGE DISPUTES

Client agrees to notify the Company in writing within five (5) business days of any disputed charge. Failure to provide a timely written notice may constitute acceptance of the charge. Chargebacks initiated without prior written communication may be considered a breach of contract and may result in collection proceedings.

17. COMPLIANCE & CONSUMER PROTECTION

The Company processes payment information in compliance with applicable U.S. consumer protection and data privacy standards and utilizes secure third-party payment processors. The Company shall not be liable for any breach, unauthorized access, or data compromise occurring within third-party systems beyond its direct control.

18. ENTIRE AGREEMENT 

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us in respect to the Service constitute the entire agreement and understanding between you and Limitless Concierge Service and govern your use of the Service,  superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party. 

19. GOVERNING LAW 

These Terms of Service and any separate agreements under which we provide you with Services shall be governed by and construed in accordance with the laws of the state of New York. 

CONTACT INFORMATION 

Questions about the Terms of Service should be sent to us at 

info@limitlessconciergeservice.com.

By submitting this payment, you agree to the terms and conditions of Limitless Concierge Service.  

Privacy Policy

Limitless Concierge Service LLC ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website at www.limitlessconciergeservice.com (the “Website”).

Information We Collect
We may collect the following types of information:
Personal Information: Name, email address, phone number, billing information, and any other details you provide when booking services or contacting us.
Non-Personal Information: Browser type, IP address, and data about how you interact with our Website (via cookies or analytics tools).

How We Use Your Information
We use your information to:
Provide and manage the services you request.
Communicate with you about bookings, updates, or offers.
Improve our Website and services.
Comply with legal obligations.

Sharing Your Information
We do not sell your information to third parties. However, we may share your information with:
Third-party service providers assisting in delivering our services.
Legal or regulatory authorities when required by law.

Cookies and Tracking Technologies
Our Website uses cookies to improve your browsing experience and analyze usage. You can adjust your browser settings to disable cookies; however, this may affect Website functionality.

Your Rights
Depending on your jurisdiction, you may have rights to access, update, or delete your personal information. Contact us at info@limitlessconciergeservice.com for assistance.

Data Security
We implement industry-standard measures to protect your data. However, no system can guarantee 100% security.

Updates to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with the effective date.

Contact Us
For questions about this Privacy Policy, please contact us at:
Email: info@limitlessconciergeservice.com
Phone: (347) 709-9382